Privacy policy

Last updated 5 November 2026

Who we are

Dray is made by Probe Network Inc., in Surrey, British Columbia, Canada. We decide how your data is used, and we answer for it. Write to [email protected] with any question about it.

What we collect

• Your account: email address, name, optional school, country, time zone and age group. We use your birth year once to work out your age group and don't keep it. If you choose a picture or have Dray draw one, we keep that too.
• What you ask Dray to work on: the readings, notes, handwriting, recordings, transcripts and questions in your library, your courses and what's due in them, and the movies, audio and pages Dray makes. The Dray apps sync your library through our servers so it's on all your devices.
• Pages and handwriting on the iPad: while a page is open, a picture of it with your handwriting, and the strokes you drew, go to Dray with each question you ask and each line it hears in a listening session, and to an AI model when the answer needs them. When you mark a reading with the Pencil, the mark goes to Dray even if you've said nothing and no listening session is on, so Dray can offer to help. If its shape doesn't settle whether you're asking something, pictures of the page go to an AI model too.
• Your voice: on the Mac, iPad and iPhone, what you say to Dray is turned into words on your device, and only the words are sent. On the iPad, they go during a listening session you started or while you hold to talk. Outside those, with the microphone on, the iPad listens for Hey Dray on the device and keeps the last minute of what it heard in memory; if you then start a session or ask something, those lines go too, as context, leaving out any it can tell aren't your voice. Your voiceprint, which lets Dray tell your voice from others', never leaves the device. On usedray.com/web, your browser does the listening: Chrome sends the audio to Google, and Safari to Apple.
• Lecture recordings: the audio goes to our storage, so it can play on your other devices. The iPad and iPhone write it up on the device and send the words to be tidied into notes; the Mac sends the audio to be written up.
• Your calendar: on the iPad, only if you choose Show my calendar and allow it, Dray reads today's and tomorrow's timed events on the device: their titles, times, places, links and notes, and the names and email addresses of the people invited. It uses these to show Coming up and doesn't save them. When you record during a meeting, or open it from Coming up, its title and the names of the people invited go on that recording or page. From there they're part of your library: they sync through our servers, and go to AI models when Dray writes up the recording or answers about it. A meeting with more than 12 people invited keeps its title and no names. Email addresses stay on the iPad, though if an invite gives only an address, Dray makes a name from it. To stop, turn off Calendars for Dray in the iPad's Settings.
• Files Dray notices on your Mac: once you let Dray watch a folder such as Downloads, it reads a new file's name, size, where it came from and the first pages of its text (at most 2,400 characters) to suggest a notebook. It forgets a file it noticed after 72 hours unless you add it. It doesn't do this for anyone under 13.
• Text you select: when you use the Ask key on the Mac, the text you selected is sent with your question.
• Your school: when you connect Canvas, the Mac signs in to your school in its own browser. Your password and sign-in cookies stay on your Mac. The course pages Dray reads, as text and pictures, are sent to AI models to find your courses, and kept with your library.
• Payments: Stripe and Apple handle your card. We keep a record of what you bought, the amount, and the country of the buyer and the card.
• Sign-in and security: each signed-in session keeps the IP address and the browser or device it came from. We also note the country your requests come from each day, to show the right prices and follow regional rules.
• How you use Dray: a record of each AI request (which model and how much it used), to apply your plan's limits. The Mac also sends one number a week, the days you used Dray without opening it; Settings, then Privacy, turns that off. The Mac also shares which shapes of answer worked, as fixed words and counts: the kind of answer and what sort of thing it was about (such as a pull request, a mail thread or a calendar), how big it was and how many parts it had, how it was made, how long it took and what it cost, the day, and what you did with it, such as keeping it or going back. It never includes your questions, what an answer said, or any name or file, and it's kept without your name or account. Settings, then Privacy, turns that off.
• Connected assistants: which assistants you connected (ChatGPT, Claude, Claude Code, Codex) and the access tokens they use. We never see their passwords.
• Sharing: the links you make, the email addresses of people you share with, and how often a shared link is opened. Visitors who chat on a shared page get a random cookie and a scrambled version of their IP address so we can limit use; we don't keep what they ask.
• Seats: if a school or organisation gives you a seat, its report shows who made each movie with it, the movie's title and length, and the credits it used.
• Friends: your friends and friend requests. While you study together, friends see your course and topic. Adults can choose to let classmates find them by school and course.

How we use it

• To run Dray: answer your questions, make the movies and pages you ask for, keep your library and sync it between your devices.
• To show prices in your currency, handle payments and follow age and regional rules.
• To keep accounts secure and stop abuse.
• To email you sign-in codes and important notices about your account.
• To make answers better for everyone, from the shapes that worked.

We don't sell your data, we don't use it for advertising, and we don't train AI models on your content.

Movies offered to classmates

When you make a movie of part of a reading, Dray may offer it to classmates who have the same reading or ask about the same idea, so they can watch it instead of making their own. Your name isn't shown with it, and you earn credits back when they watch. To stop offering a movie, turn off Offer to classmates on its page.

Who helps us run Dray

Services that process data for us, only to provide Dray, include Fly.io (our servers and database, in Toronto, Canada), Cloudflare, Stripe, Apple, Resend, and AI providers: Anthropic, OpenAI through Vercel's AI Gateway, Cerebras, Relace (which runs DeepSeek's open model; nothing goes to DeepSeek, the company), ElevenLabs (the narration voice of Pro movies, and timing movies' captions; never for students under 18), Groq, Supermemory and TypeSafe. The full list says what each one receives and why.

Some of these providers process data in the United States and other countries.

Cookies and browser storage

• A sign-in cookie, so you stay signed in.
• dray_ref (30 days) remembers who invited you, so they get credit for it.
• dray_visitor (1 year) limits how much visitors can ask on a shared page.
• On usedray.com/visualize and chip-in pages, your browser keeps a draft for the session, and a checkout you started until it finishes.
• On usedray.com/web, your library is kept in your browser's own storage, so it works like the app.

There are no analytics or advertising cookies.

How long we keep it

• Your account, library and movies: until you delete them or your account.
• Sign-in sessions, with their IP address and device: 60 days after you last used them.
• Daily country records: 60 days.
• The contents of emails we send you: 30 days.
• Guest accounts that never sign up: 30 days.
• Files Dray noticed on your Mac and you didn't add: 72 hours.
• Lecture audio waiting to be written up: until your device collects the words, or 7 days at most.

When you delete your account, your account, library and files are deleted, and we ask Supermemory to delete what it remembers. Movie files Dray made aren't yet wiped automatically; write to [email protected] and we'll delete them. We keep a security record of the deletion, payment records that tax law requires, and a scrambled marker that stops one person taking the free week twice.

Download or delete your data yourself

• In the Mac, iPhone or iPad app: open Settings, then Privacy.
• On the web: open usedray.com/visualize, sign in, open Your library, and choose Download my data or Delete my account.
• Anything else (correcting a detail, a question about your data): write to [email protected].

Deleting your account cancels a Mac or web plan first. An App Store subscription has to be cancelled in your Apple account settings.

Your rights

Wherever you live, you can ask to see, correct, download or delete your data, and to stop us using it for something you didn't agree to. Most of this you can do yourself in Settings; for the rest, write to [email protected] and we'll answer within 30 days.

If you're in Canada and unhappy with our answer, you can complain to the Office of the Privacy Commissioner of Canada. In the European Union or the United Kingdom, you can complain to your data protection authority.

Children and teens

If you're under 13, Dray's AI features stay off, and so do friends, chip-ins and drawn pictures. If you're 13 to 17, Dray's AI features are off for now; when they come on, a parent or guardian will have to approve first. Only people 18 or older can buy anything or share which shapes of answer worked. If you're a parent with a question about your child's account, write to [email protected].

Security

Everything between your device and Dray is encrypted in transit. Access to your data is limited to your account and to the services above, for the purposes above. Connected assistants get only the permissions you approved. To report a problem, see security.

Changes

If we change this policy in a way that matters, we'll update the date at the top and tell you in the app or by email first.

Contact

Questions about privacy: [email protected].